I booked three days ahead for Saturday Aug. I printed out my booking sheet - two queen beds and dog friendly. When we arrived we were given a room with one double bed. I brought my sheet to the girl at the front desk and said yes, we were supposed to have been given two queens, did not know who had changed the reservation and because they were all booked she could only offer us a roll-away cot.
She also said to ask her for some type of compensation in the morning when I checked out.
The next morning, it was a different woman and she was familiar with what had happened. She said she wished she had been there when we checked in and she might have been able to do something. She said she would wave the 'cot fee' and 'dog fee' Why the 'cot fee' - the room was supposed to have had two queen beds therefore no cot would have been needed.
Then she asked us if she could offer us a free breakfast. I refused as we had to get on the road. In addition to all of this, we found the room very dirty.
The rug was really filthy. We took our shoes off and after ten minutes we noticed that our feet were sticky and black We took our shoes off and after ten minutes we noticed that our feet were sticky and black on the bottom.
I have been in 'dog friendly' rooms before and never have I ever encountered a situation like this. Did you know that there is no phone number to report bad experiences with a Travelodge?
I phoned one in Winnipeg and was told to phone the particular Travelodge and speak to the General Manager. She also mentioned 'trip advisor' I phoned, was told his name is Gary Li.
I left a message on his machine to call me. I haven't heard from him and don't expect to.
No email to warn us so we could make other arrangements. Staff seemed well trained and were cheerful and helpful. Please sign in so we know where to send the reply Email Email Address format is not valid.
Shame on you Kenora Travelodge! This left such a bad taste in my mouth - I will never stay at another Travelodge again. August , travelled with friends Value.
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